Data Deletion Request
You have the right to request deletion of your personal data from Omnisio at any time. This page explains the process, what gets deleted, and the timeline for completion.
1. How to Request Data Deletion
You can request data deletion through any of the following methods:
Option A: In-App (Recommended)
- Open Omnisio and navigate to Settings > Account
- Select "Delete Account & Data" and confirm your identity
- Choose deletion scope: Delete all data, or selectively delete specific categories (e.g., genetic data only)
- Confirm your request. You will receive an email confirmation with a reference number.
Option B: Email Request
Send a data deletion request to dpo@omnisio.app using the following template:
Subject: Data Deletion Request
I request the deletion of my personal data from Omnisio.
Account email: [your email address]
Full name: [your name]
Deletion scope: [All data / Specific categories: ___]
I understand that this action is irreversible and my data
will be permanently deleted within 30 days.
Option C: Written Request
Send a signed written request to our office address:
Oney Finansal Danismanlik Turizm ve Dis Ticaret A.S.
Esentepe mah, Kore Sehitleri cad, Yonca Apt A blok No:1-3, Kat:1, Daire:6
34394 Sisli/Istanbul/Turkiye
2. What Gets Deleted
| Data Category | Action | Status |
|---|---|---|
| Account information (name, email, profile) | Permanently deleted | Deleted |
| Health & wellness data (vitals, activity, sleep, nutrition) | Permanently deleted | Deleted |
| Biometric data (HRV, movement patterns) | Permanently deleted | Deleted |
| Genetic / DNA data (raw files + analyses) | Permanently destroyed | Deleted |
| Blood test results | Permanently deleted | Deleted |
| AI-generated insights and recommendations | Permanently deleted | Deleted |
| Wearable device data | Permanently deleted from Omnisio | Deleted |
| Usage analytics | Anonymized (no longer linked to you) | Anonymized |
| Payment and billing records | Retained for legal compliance (10 years) | Retained* |
| Legal/compliance records | Retained as required by law | Retained* |
* Retained data is the minimum required by Turkish tax law and applicable regulations. It is stored securely and not used for any other purpose.
3. Timeline
Day 0 - Request Received
We acknowledge your request and verify your identity. You receive a confirmation email with a reference number.
Day 1-3 - Identity Verification
We verify that the request is from the account holder. We may ask for additional verification if the request comes via email or mail.
Day 3-7 - Processing Begins
Your account is deactivated and data deletion begins across all systems, including backups and redundant storage.
Day 7-14 - Partner Notification
Partner laboratories and data processors are notified to delete any data they hold on your behalf.
Day 14-28 - Backup Purge
Data is purged from all backup systems and disaster recovery storage.
Day 30 - Completion
Deletion is complete. You receive a final confirmation email. Your data is permanently and irreversibly removed.
4. Genetic Data Special Deletion
Genetic data receives the most thorough deletion process. Given the extreme sensitivity of genetic information, we take additional steps to ensure complete and irreversible destruction.
When you request deletion of genetic data (either separately or as part of full account deletion):
- All raw genetic data files are permanently destroyed
- All derived analyses, wellness markers, and genetic insights are deleted
- Partner laboratories are contractually required to destroy any retained biological samples and digital data
- Laboratory destruction certificates are generated and stored (without genetic data) for audit compliance
- No anonymized or aggregated form of your genetic data is retained
- Deletion from backup systems is prioritized and completed within the 30-day timeline
You can request deletion of genetic data only (keeping the rest of your account active) by selecting "Genetic Data Only" as the deletion scope.
5. Important Notes
- Irreversible: Data deletion cannot be undone. Once deleted, your data cannot be recovered.
- Active Subscription: If you have an active paid subscription, we recommend cancelling it before requesting deletion to avoid further charges. We will not process refunds for the current billing period after deletion.
- Data Export: We recommend exporting your data before requesting deletion. Go to Settings > Data > Export to download your information.
- Third-Party Data: Deletion from Omnisio does not affect data stored by third-party services you may have connected (Apple Health, Google Health Connect, wearable device apps). You must manage that data separately through those services.
- Shared Data: If you have shared health reports or data with healthcare providers through Omnisio, copies in their systems are not affected by your deletion request.
6. Selective Deletion
You do not have to delete everything. You can request selective deletion of specific data categories while keeping your account active:
- Genetic / DNA data only
- Blood test results only
- Activity and exercise history
- Nutrition logs
- Sleep data
- Wearable device data
To request selective deletion, specify the categories in your request (in-app or via email).
7. Contact
For questions about data deletion:
- Data Protection Officer: dpo@omnisio.app
- General Support: support@omnisio.app
- Phone: +90 212 706 68 68