Help & Support
Answers to the things people actually write in about: getting started, your membership, your device and its warranty, where your data comes from, and how to reach a person. If what you need is not here, email support@omnisio.app — a human reads that inbox.
Omnisio is a wellness app, not a medical device. It does not diagnose, treat, or monitor any condition, and it holds no FDA clearance and no CE medical certification. Nothing in the app or on this page is medical advice. If something feels wrong with your body, talk to a doctor. If it feels urgent, call your local emergency number.
Contact Us
For privacy requests — access, correction, deletion, objection — write to dpo@omnisio.app. For anything legal, including a withdrawal notice, legal@omnisio.app.
Getting Started
Omnisio is available on iPhone. There is no Android version and no web app yet — if you see one, it is not ours.
- Install Omnisio from the App Store and create your account — email and password, Sign in with Apple, or Google.
- Complete onboarding. You enter your date of birth, biological sex, height and weight, and pick what you are here for — longevity, weight loss, muscle, energy, sleep, or stress. These shape your baselines, so it is worth being accurate.
- Pair your Omnisio band or ring. Keep the device awake and next to your phone, then follow the connect flow: scan, choose your device, connect, and run a first sync.
- Optionally connect Apple Health so Omnisio can read steps, heart rate, active energy and HRV recorded by other apps or your Apple Watch.
- Give it a few days. Recovery, readiness and sleep scores are measured against your baseline, and that baseline needs nights of data before the numbers mean much.
Membership
Two: Omnisio Core and Omnisio Horizon. Everything your band measures is in both. Horizon adds what the band cannot measure — importing your own lab report — plus time: the longer analysis window and your trajectory over it.
You may still see older names such as "Pro", "Elite" or "Clinical" in a few corners of the app. Those are legacy internal labels for the same two memberships, not extra plans, and they are being removed. Nothing else is or was for sale.
Open More → Subscription to see what you are on. How you change or cancel depends on where you bought it: a membership bought through the App Store is managed in your Apple subscription settings, because Apple — not Omnisio — takes that payment and controls the renewal.
Cancelling stops the renewal. It does not delete your account or your data, and you keep access until the end of the term you already paid for.
Ending a membership and getting the unused part back is covered in the Terms of Service. If a renewal is charged that you did not ask for, write to support@omnisio.app — you do not have to go to the store first.
Yes. You have 14 days to withdraw, without giving a reason and without penalty, and the return shipping is on us. The 14 days start the day the device reaches you — not the day you paid, and not the day you first opened the app. Using the app during those 14 days does not cost you the right.
The full conditions, and the model withdrawal form, are in the Terms of Service. To withdraw, write to legal@omnisio.app or support@omnisio.app; a clear statement is enough, no particular wording is required.
If someone joins Omnisio with your invite code, you both get one month of membership credit, once, after their payment has gone through and has not been reversed. The credit is added to the end of the current term. It has no cash value, and if the referred payment is refunded or charged back the credit is withdrawn.
Your code is in More → Community, shown as "Your code" with a share and copy button. It is also the code a friend uses to find you on Omnisio.
In the app: More → Privacy & Trust → Your Data, or your profile picture → Data & Privacy. Tap Delete Account and confirm twice.
Deletion is immediate and irreversible. There is no waiting period, no approval step and no recovery window — by the time the app signs you out, it has already happened. Export your data first if you want a copy.
Deleting your account does not cancel your membership. Cancel that separately, before you delete, or you may keep being charged for an account that no longer exists.
Exactly what is deleted, what survives and why is set out on the Data Deletion page.
You must be at least 16 to use Omnisio. If we learn an account belongs to someone under 16, we close it and delete the data.
Being old enough to use the app is not the same as being old enough to sign for it. If you are under 18, the paid membership has to be taken out by a parent or guardian — they are the one entering into the contract and paying for it. The Terms of Service set this out in full.
Your Device & Warranty
Two different things protect your device, and it helps to keep them apart.
1. Your rights under the law
If the device is faulty, your rights come from consumer law, not from us. In Turkiye and across the EU that means at least two years from the day the device is delivered to you, and where your own country gives you longer, you get longer. Within that period you keep the choice the law gives you between a free repair, replacement with a device free of defects, a reduction in price, and unwinding the sale.
These rights are free, they belong to you by law, and nothing on this page, in the app, or in any shop listing can shorten them, condition them, or take them away. In Turkiye, for the first six months after delivery, it is on us — not you — to show that a fault was not there at delivery.
2. Our replacement programme, on top of that
In addition to your legal rights, and separately from them: for as long as your membership runs, if your device stops working we replace it and we pay the shipping. That continues past the two years, for as long as you are a member. It is a promise we make, not a substitute for the rights above, and it does not affect them.
What the replacement programme does not cover
The programme covers a device that stops working. It does not cover:
- Accidental damage — drops, crushing, impact damage.
- Misuse or unauthorised repair — opening the device, modifying it, charging it with something that is not the supplied charger, or exposing it to conditions outside those in the manual.
- Normal wear of straps and bands. Textile and silicone straps are consumable parts: they stretch, fade and fray with use, and a worn strap is not a fault.
- Loss or theft.
Read that list as a limit on our voluntary programme only. It is not a disclaimer of your legal rights, and it does not apply to them. A strap that arrives already defective, or that fails from a manufacturing fault rather than from use, is a defect like any other — your statutory rights cover it, straps included, for the full statutory period. If we ever decline a claim, we tell you which of the two we are declining under and why, in writing.
If your device fails, write to support@omnisio.app with your order reference and what happened. The commercial detail sits in the Terms of Service.
Health Tracking
They are estimates from consumer-grade sensors, not measurements from medical instruments. Recovery, readiness, sleep stages, HRV and skin temperature are all derived values, and you will sometimes see readings that are inaccurate, missing or delayed.
They are most useful read as trends against your own baseline, not as absolute numbers to compare with someone else's device. Skin temperature, for example, naturally reads 2–4 °C below a thermometer — that is normal, and the deviation is the signal, not the number.
Never make a medical decision on one of these numbers. Consult a healthcare professional.
It shows you a waveform and calculates an average heart rate and an HRV value from it. That is all it does.
It does not detect atrial fibrillation, arrhythmia or any other heart rhythm condition, and it does not tell you your rhythm is normal. Omnisio holds no FDA clearance and no CE medical certification for any diagnostic claim. Readings stay on your phone and are never uploaded to us. If you have any concern about your heart, see a doctor.
The AI reads patterns across your own data — activity, sleep, vitals, nutrition — and writes educational, behavioural suggestions from them. Every number it cites traces back to data you actually recorded.
It will not diagnose you, name a condition, or recommend a medication, a supplement or a dose. Its output is informational, and worth checking with a clinician before you act on it.
AI personalization runs on your consent, and you can withdraw it any time under More → Privacy & Trust → AI Personalization. Withdrawing stops future AI processing.
Lab Reports
Open More → Wellness Reports and add the report you already have — upload the PDF your own laboratory gave you, or type the values in by hand. Omnisio reads the biomarkers out of it and keeps them as your personal record, alongside what the band measures.
This is part of Omnisio Horizon.
No. We do not sell, order, arrange or process any laboratory test, and we do not work with a partner laboratory. You get your bloodwork done wherever you already do; Omnisio only reads the report you bring it.
Omnisio does not collect, store or analyse genetic or DNA data at all. Earlier versions of this page described a DNA kit, a partner laboratory and a 4–6 week turnaround. None of that ever existed and it does not exist now. The Privacy Policy §3 lists everything we actually collect.
It can point out that a marker sits outside a common wellness reference range — and then tell you to discuss it with your physician. It will not name a condition, tell you that you have one, or recommend a supplement, a dose or a medication. That is a deliberate limit, not a missing feature: Omnisio is a wellness app, and reading a lab result in context is a clinician's job.
Devices & Data Sources
Continuous sync works with your Omnisio band or ring, over Bluetooth. That is the device the membership includes, and it is the only hardware Omnisio talks to directly.
On top of that, Omnisio can read steps, heart rate, active energy and heart rate variability from Apple Health — so anything that writes those four into Apple Health, an Apple Watch included, reaches Omnisio that way.
There is no Fitbit, Samsung or Google Health Connect integration. If you saw one listed here before, it was not real.
Yes — as a file, not as a live connection. Export your own data from that app (Whoop gives you a .csv, Oura a .json, Garmin a .zip; Apple Health exports too) and bring it in under More → Import Health Data. It is parsed on your phone and kept as a personal record.
Omnisio does not connect to those accounts, does not pull from them on a schedule, and is not affiliated with or endorsed by WHOOP, Oura or Garmin. You can remove everything you imported in one action from the same screen.
In order: (1) make sure the device is awake, charged and close to your phone, and that Bluetooth is on; (2) open Omnisio and sync again; (3) restart the app; (4) remove the device and pair it again from the connect flow.
If it connects but no data arrives, the device usually has not gathered enough yet — wear it and sync again later. If it keeps failing, email support@omnisio.app with your iPhone model, your iOS version, the app version, and which device you are pairing.
Privacy & Security
No. We do not sell your data, we do not rent it, and we do not hand it to advertisers — there are no advertising networks, tracking pixels or ad SDKs in Omnisio. Your card number never reaches us either: it goes straight to the payment provider, and what comes back to us is a reference and an outcome.
What we collect, who processes it and on what legal basis is set out in the Privacy Policy. Turkish users can also read the KVKK disclosure.
Nothing, by default. Community shares no health data until you switch a metric on yourself, one at a time, in Community → What you share. Turning one off clears the published value immediately. There is no chat, no direct messages, no comments and no photo feed — see the Community Guidelines.
Yes. More → Privacy & Trust → Export My Data (also under your profile picture → Data & Privacy). We prepare a ZIP archive and email you a secure download link; the link expires after 7 days. The app shows the status while it is being built.
Fastest is the in-app button — it deletes immediately, see above. If you have lost access to your account, email dpo@omnisio.app from the address the account is registered to; we verify you own it and answer within 30 days (KVKK Article 13). The Data Deletion page lists exactly what goes and what stays.
Reporting a Bug
Use More → Report a Bug in the app — it opens an email to us with the app version already filled in. Or write to support@omnisio.app directly.
What makes a report actionable:
- Your iPhone model and iOS version, and the app version
- What you did, what you expected, and what happened instead
- Whether it happens every time or only sometimes
- A screenshot or screen recording, if you can
Reporting Someone in Community
Tap the person, team, challenge or activity item and choose Report, then pick a reason. You can tick Also block this person in the same step. Blocks are private — the other person is never told, and you never have to justify one. Undo them any time under Community → Safety → Blocked people.
We review every report, and we act on objectionable content and abusive users within 24 hours. The full rules, and how to appeal a decision you think is wrong, are in the Community Guidelines.
Still Need Help?
Email support@omnisio.app. The phone line and WhatsApp are staffed Monday to Friday, 9:00–18:00 Istanbul time (UTC+3); email sent outside those hours is picked up on the next working day. If you are reporting something that affects a member's safety, say so in the subject line and we will take it first.