Terms of Service

Last updated: April 2026 · Effective immediately

1. Service Description

Omnisio is a health and wellness platform that provides:

• Health metric tracking (activity, sleep, nutrition, vitals)
• AI-powered health analysis and personalized recommendations
• Workout programming and fitness tracking (Body Lab)
• Blood test result tracking and analysis
• DNA/genetic wellness insights
• Wearable device integration
• Nutritional supplement recommendations (Celliva.life)

Omnisio is designed to support your wellness journey. It is not a medical device, diagnostic tool, or clinical system. It has not been evaluated or approved by any health regulatory authority (including the FDA, EMA, or Turkish Ministry of Health) as a medical device.

2. User Eligibility

• You must be at least 16 years of age to create an account
• If you are between 16 and 18, you must have parental or guardian consent
• You must provide accurate and complete registration information
• You must have medical clearance from a qualified healthcare provider before using exercise features, particularly if you have any pre-existing health conditions

3. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized account access
• You may not share your account with others or allow multiple users to access a single account
• You are responsible for all activities that occur under your account
• You must keep your health information accurate and up-to-date for the best possible experience

4. Subscription Tiers

5. Payment Terms

• Billing: Subscriptions are billed monthly or annually, as selected at the time of purchase
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date
• Payment Methods: We accept payment through iyzico (Turkey), Apple In-App Purchase (iOS), Google Play Billing (Android), and MIR bank payments (Russia)
• Price Changes: We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of the next billing period
• Taxes: Prices do not include applicable taxes. You are responsible for any taxes imposed on your subscription

5.1 Cancellation

• You may cancel your subscription at any time through the app settings, the applicable app store, or by contacting support
• Cancellation takes effect at the end of the current billing period
• You retain access to paid features until the end of the current billing period
• Cancellation does not delete your account or data

5.2 Refund Policy

• For app store purchases, refunds are subject to Apple's or Google's refund policies
• For direct purchases via iyzico: refund requests within 14 days of initial purchase are honored for annual plans. Monthly plans are non-refundable after use
• Refunds for partial billing periods are not provided
• Refund requests can be submitted to support@omnisio.app

6. Intellectual Property

• Omnisio's Property: The Omnisio app, website, branding, logos, AI models, algorithms, interface designs, content, and documentation are owned by Oney Finansal Danismanlik Turizm ve Dis Ticaret A.S. and protected by intellectual property laws
• Your Data: You retain full ownership of your personal data, health data, and any content you upload. By using the service, you grant us a limited license to process your data solely for providing and improving the services described in these Terms
• Feedback: Any feedback, suggestions, or ideas you provide about the service may be used by us without obligation or compensation

7. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code from the app
• Circumvent security measures or access restrictions
• Share, resell, or distribute your account access
• Upload false health data to manipulate AI recommendations
• Use the service to provide medical advice or diagnoses to others
• Interfere with or disrupt the service or servers
• Use automated means (bots, scrapers) to access the service

8. Third-Party Services

Omnisio integrates with third-party services including wearable devices, laboratory services, and health platforms. We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

9. Data Export and Portability

You can export your health data at any time through the app settings. Exported data is provided in standard formats (JSON, CSV) to facilitate portability. Data export includes all health metrics, activity logs, and AI-generated insights associated with your account.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may temporarily suspend the service for maintenance, updates, or security reasons. We will provide advance notice of planned downtime when possible.

11. Medical Disclaimer

• Health metrics and insights are approximations and may not be medically accurate
• AI-generated recommendations are based on general wellness patterns and are not personalized medical advice
• Blood test analysis is informational and does not replace clinical interpretation by a physician
• If you experience a medical emergency, call your local emergency services immediately

12. Fitness Disclaimer

• Omnisio is not a substitute for professional fitness instruction
• You assume full responsibility for any injuries resulting from following exercise recommendations
• Stop any activity immediately if you experience pain, dizziness, or discomfort
• Exercise intensity recommendations are algorithmically generated and may not account for all individual factors

13. AI Disclaimer

• AI-powered features can produce errors, inaccuracies, or inappropriate recommendations
• AI outputs should be considered as supplementary information, not definitive guidance
• Always verify AI-generated health insights with a qualified healthcare provider
• We continuously improve our AI models but cannot guarantee their accuracy in all circumstances
• AI recommendations are based on the data you provide; inaccurate inputs lead to inaccurate outputs

14. DNA/Genetic Testing Disclaimer

• Genetic wellness insights are based on published research and may change as science evolves
• Results do not diagnose genetic conditions or predict disease outcomes
• Genetic data is processed by accredited partner laboratories under strict agreements
• You may request deletion of genetic data at any time (see Data Deletion)

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Omnisio and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service
• Our total liability for any claims arising from these Terms or your use of the service shall not exceed the amount you paid for the service in the 12 months preceding the claim
• We are not liable for any health outcomes, injuries, or adverse effects resulting from following recommendations provided by the service
• We are not liable for loss or corruption of data beyond our reasonable control

16. Indemnification

You agree to indemnify, defend, and hold harmless Oney Finansal Danismanlik Turizm ve Dis Ticaret A.S., its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the service in violation of these Terms
• Your violation of any applicable law or regulation
• Your health-related decisions based on information provided by the service
• Any content you upload or share through the service

17. Termination

• By You: You may terminate your account at any time through the app settings or by contacting support
• By Us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. We will provide notice when possible.
• Effect: Upon termination, your right to use the service ceases immediately. Your data will be retained and deleted in accordance with our Privacy Policy.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

18. Governing Law & Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the Republic of Turkey
• Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Istanbul Courts and Enforcement Offices (Istanbul Mahkemeleri ve Icra Daireleri)
• Alternative Resolution: Before initiating legal proceedings, we encourage you to contact us at support@omnisio.app to attempt resolution in good faith
• Consumer Rights: If you are a consumer in the EU/EEA, nothing in these Terms affects your mandatory consumer protection rights under applicable law

19. Changes to Terms

We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes through the app, email, or our website. If you do not agree to the modified Terms, you may cancel your account before the changes take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable subscription terms, constitute the entire agreement between you and Oney Finansal Danismanlik Turizm ve Dis Ticaret A.S. regarding your use of Omnisio. These Terms supersede any prior agreements or understandings.

22. Contact

For questions about these Terms of Service:

• Email: support@omnisio.app
• Phone: +90 212 706 68 68
• Mail: Oney Finansal Danismanlik Turizm ve Dis Ticaret A.S., Esentepe mah, Kore Sehitleri cad, Yonca Apt A blok No:1-3, Kat:1, Daire:6, 34394 Sisli/Istanbul/Turkiye