Terms of Service

Version 3.7 · Effective 7 September 2026 · Omnisio now runs on Android as well as iPhone; where you cancel depends on who took the payment · Replaces version 3.6 of 4 September 2026

Omnisio is NOT a medical device. Read Section 2 carefully. By using Omnisio you accept these Terms and the related Privacy Policy. If you do not agree, do not use the app.

Before you pay, four things you should know.

1. Who You Are Contracting With

1.1 The seller

1.2 What these Terms cover

These Terms govern your Omnisio membership: the app, the wearable device supplied with it, and the services described below. They apply from the moment you place your order. Where you have paid through the Apple App Store, Apple's own terms also apply to the payment itself; they do not replace the rights these Terms and mandatory consumer law give you against us.

1.3 Minimum age — 16 to use, 18 to sign

The minimum age for Omnisio is 16. Nobody under 16 may buy an Omnisio membership or use Omnisio, and we do not knowingly contract with, or collect data from, anyone below that age.

Between 16 and 18, the membership is taken out by a parent or legal guardian. These are two different questions and they have two different answers. Using a wellness app is one thing. Signing a paid annual contract that includes a physical device is another, and the law does not let a minor place themselves under that obligation alone. So for a member who is 16 or 17:

Today the app accepts a date of birth from age 13, and it has no way to tell a guardian-held membership from any other. Until it does, the paragraph above describes an intention, not the product. We say so here rather than let it read as a promise we already keep. Earlier drafts of these Terms said the membership would start only after a parent confirmed from a verified e-mail address; that is not something the payment flow can do — the store charges and opens access in the same moment — and it has been removed rather than left standing as a commitment we could not honour.

If you are 18 or over you contract for yourself, and none of the paragraph above applies to you.

1.4 If the age was wrong — what each side gives back

If we find that a membership was taken out by someone under 16, or by a 16- or 17-year-old rather than by their parent or legal guardian, the contract is unwound. Unwinding runs in both directions. A contract that a minor could not lawfully make does not become a contract where we hand back the money and the goods stay where they are:

Where the person who placed the order was in fact the parent or legal guardian and confirms it to us, we treat the contract as valid from the start rather than unwinding it. Nobody has to lose a membership over a form filled in by the wrong person in the household.

Giving us an age that is not yours is a breach of these Terms, and it is the one place where a young person can end up carrying a cost. Where the law makes a minor who misled the other side about their capacity answerable for the loss that caused, that rule applies, and we rely on it. This is deliberately the only such rule in this section: everything else above is written so that being too young costs you nothing.

2. Omnisio Is NOT a Medical Device

This is the most important section of these Terms.

Omnisio is a wellness and fitness tracking application. The app and the connected wearable device are:

You agree:

  1. You will NOT rely on Omnisio for medical decisions
  2. You will consult a qualified healthcare professional before acting on any wellness insight from the app
  3. In a medical emergency you will NOT use Omnisio — you will call your local emergency number (112 in EU/Turkiye, 911 in US)
  4. The metrics shown (recovery, HRV, sleep stages) are estimates from consumer-grade sensors and may be inaccurate, missing, or delayed

3. What You Are Buying

3.1 One product, one price

An Omnisio membership is a single product made of three parts that are sold together and cannot be bought separately:

Every purchase ships a device — without exception. You can buy the membership on omnisio.app or inside the iPhone app; either way the order includes the delivery of a physical device. A membership order carrying no device is not accepted: there is no device-less membership, no device-less upgrade and no device-less extra seat on sale. Moving from Core to Horizon when you already own a device is not sold in the app in this version; you arrange it with us at support@omnisio.app.

There is no free plan and no monthly plan. Memberships are annual only.

3.2 What you need for it to work — iPhone or Android

Omnisio runs on iPhone and on Android. On iPhone you need iOS 15.1 or later. On Android you need Android 8.0 (API 26) or later with Bluetooth Low Energy; Google Play services are required to sign in with Google, and Health Connect is optional. On either platform the device is set up and synchronised through the Omnisio app, and you need an internet connection. If your phone does not meet this, the membership is of no use to you. We tell you this before you pay, not after.

3.3 The device

The wearable device is a consumer wellness tracker for general lifestyle use. It is not a medical device (§2). For the conformity marking that applies to your device, and the reference of the corresponding declaration of conformity, write to legal@omnisio.app and we will send it to you.

The device may be offered in more than one finish. A finish is a variant of the device that comes with your membership: not a different membership level, not a different subscription, and not a separate purchase — no finish is sold on its own. Whichever finishes are available to you are shown before you order. Plated finishes wear: the colour and shine of the plating change over time with sweat, sunlight and daily contact. That is the nature of plating and not a fault — see §7.2 for what this means for replacement.

3.4 Delivery of the device

We despatch the device within the period stated at checkout, and in any event within 30 days of your order. If we do not, you may cancel the contract and we refund everything you paid, including delivery costs, within 14 days — with statutory interest where the law requires it. Until the device is handed to you, or to a person you named, the risk of loss or damage in transit is ours.

Where we ship, and any territory restrictions, are shown before you place the order.

3.5 The family plan — memberships you buy for other people

A family plan is one payment that buys between three and ten memberships at once, yours among them. Each one is a whole membership with its own device, its own account and its own Device Replacement Programme. Nothing is shared: not the account, not the device, and none of the data (Privacy Policy §14.6).

You are the contracting party for the whole plan. You pay, and the rights in §5 and §6 are yours to exercise. The people you name are not parties to this contract. Once one of them claims a place, that membership is theirs and they have their own relationship with us alongside yours.

What you undertake when you type someone's address. At checkout you confirm that you personally know the people at those addresses and that you are entering them with their awareness. That is a promise you make to us, and it is not their consent. We do not treat it as consent and we will not describe it as one, because consent has to come from the person whose data it is and nobody can give it on another person's behalf. What the promise does is this: if it turns out to be untrue, we may suspend or cancel the plan under §9, and you answer for the loss that causes us. Every address you enter is told, in the first email we send it, that you bought the membership and the date you entered the address — we are required to say where the address came from, and we do.

Age. The floor in §1.3 applies to every place on the plan, not only to yours. Nobody under 16 may be given a place. A place for a 16- or 17-year-old is taken out by their own parent or legal guardian, which means you may buy that place only if you are that person — paying for someone does not make you their guardian. The limitation §1.3 states about itself applies here as well: the product cannot yet tell one case from the other, so this describes what we require of you, not something the software checks.

3.6 Moving a place, and ending one

A place nobody has claimed can be moved. Until somebody has signed in and taken it, you can point that place at a different address. If nobody ever takes it, we delete that email address 90 days after the last invitation we sent to it; the place itself stays on your plan for the period you have paid for.

A membership that is live cannot be moved during the term. Once a place has been claimed it belongs to the person using it. You cannot take it back mid-term, hand it to somebody else, or have us reassign it. You can cancel it — and then the cancellation takes effect at the end of the period already paid for, with that person keeping their membership until that date. We are not going to end someone's membership in the middle of a term they are using because the person who paid changed their mind.

Ending the plan does not delete anybody. This is the sentence to read twice. Ending a family plan, or ending one place on it, ends a membership — it does not delete a member. Their account, their history and everything they recorded stay theirs. Only that person can ask us to delete their own data, under §13 and the Privacy Policy. We will not act on a request from you to delete somebody else's account, and having paid for their membership does not change that.

Refunds run as they do for any other membership: §5 inside the 14 days, §6 afterwards, and the settlement in §6.1 applies device by device. The money goes back to you, because you are who paid.

4. Price, Payment and Renewal

4.1 The two memberships

MembershipTermPrice
Omnisio CoreAnnual only239 USD per year
Omnisio HorizonAnnual only299 USD per year

These prices include the device and all applicable taxes. There are no separate delivery charges unless a charge is shown to you before you pay. There is no free tier, no free plan and no monthly billing option.

The amount you will actually be charged, in the currency it will be charged in, is shown to you on the payment screen before you commit. That figure is the price of your contract.

4.2 Your first year is 13 months

The first term runs for 13 months: one month at no charge followed by twelve paid months, for the annual price in §4.1. After that first term, the membership continues in 12-month terms at the same price unless the price changes under §4.4.

4.3 Renewal — date, amount, and how to stop it

From 4 September 2026 you buy the membership directly from us — on omnisio.app or inside the iPhone app. Either way we take the payment through our own payment institution, and your card may be stored in that institution's own environment for later charges. Your card number is never passed to Omnisio and never stored by Omnisio.

If you are a consumer in Turkiye, your membership does not extend by itself. A fixed-term subscription contract may not contain a clause that it extends automatically for the same period; an extension is possible only where you ask for it or approve it after the contract is made and before it ends. So:

Outside Turkiye, the membership renews automatically from the card on file — and where the mandatory consumer law of your country sets a more protective rule, that rule applies:

Where you cancel depends on who took the payment.

For a trial membership, when and on what condition the first charge is taken is set out in Distance Sales Contract §5.2: the device ships, the card is stored, and the membership price is charged if the device does not come back complete by the end of the trial.

4.4 Price changes

We may change the price of a future term. We tell you at least 30 days before the change takes effect, by in-app notice and e-mail. A change never applies to a term you have already paid for. If you do not want the new price, end the membership under §4.3 or §6 before the new term starts; for consumers in Turkiye, a price change never becomes binding through silence.

4.5 Referral credit

If someone joins Omnisio through your referral, both of you receive one month of membership credit once their payment has been made and has not been reversed. Credit is added to the end of the current term. It has no cash value and is not refundable on its own; if the referred payment is refunded or charged back, the credit is withdrawn.

4.6 Currency

The prices in §4.1 are stated in US dollars as the reference price. The amount charged to you may be presented in your own currency.

Consumers in Turkiye are charged in Turkish Lira. The Lira amount shown on the payment screen at the moment of purchase is the price of your contract, and it is that amount — not a dollar figure — that we refund under §5 and §6. That amount is shown to you in Turkish Lira, inclusive of all taxes, before you commit to the purchase, and we do not charge more than the figure you were shown.

5. Your Right of Withdrawal — 14 Days

5.1 The right, and when the 14 days start

You may withdraw from this contract within 14 days, without giving any reason and without paying any penalty. This period cannot be shortened by agreement.

Because the membership includes a device, the rules for the sale of goods apply to the whole contract. That means:

Using the app during those 14 days does not cost you the right. We do not treat starting the service as your consent to lose it.

If we failed to inform you properly about this right, you are not bound by the 14 days: the period then ends one year after the date the 14 days would have expired. If we give you the proper information within that year, the 14 days run from the day we do.

5.2 How to withdraw

Tell us before the period ends, in writing or on a durable medium. Any of these is enough:

A clear statement that you are withdrawing is sufficient; no particular form of words is required. We confirm receipt of your withdrawal notice immediately.

5.3 Sending the device back — at our cost

Send the device back within 14 days of your withdrawal notice, unless we offer to collect it ourselves.

5.4 A used device is accepted

You may open the box, wear the device, pair it and sync it. You are not liable for any change or deterioration caused by using the device in line with how it works, its technical characteristics and its instructions. "Opened boxes are not accepted" is not a rule we apply, and we do not treat the device as an item that is excluded from return on hygiene grounds.

What we can ask of you is that the device is not damaged beyond ordinary trial use — the sort of handling you would give it in a shop.

5.5 Your refund

5.6 What happens to everything else

If you withdraw, any ancillary contract connected with this one ends automatically, and you owe no cost, compensation or penalty for it. Device replacement cover ends with the contract.

5.7 The exceptions we do not use — named one by one

Turkish law lists cases in which a consumer has no right of withdrawal. A seller selling a wrist-worn device with an app attached could reach for several of them. We do not use any of them. Rather than say that in the abstract, here is each exception someone could plausibly argue against this product, and our answer to it:

The exception a seller could invokeOur position
Goods prepared to the consumer's own specification or personalised for them — a size, an engraving, a chosen finish Not invoked. Choosing a size, a colour or the Gold finish does not make your device a bespoke item, and we do not treat it as one
Goods that cannot be returned for health or hygiene reasons once their packaging or protective seal has been opened Not invoked. This is the one most likely to be used against a wearable. We do not use it. You may open the box, wear the device and sweat in it, and still return it (§5.4)
Software or digital content supplied on a physical medium whose packaging has been opened Not invoked. Installing the app, creating an account and syncing does not cost you the right
Services performed instantly by electronic means, or intangible goods delivered to the consumer instantly Not invoked. The contract includes the delivery of a physical good, and the rules for goods govern it as a whole
Services whose performance began with the consumer's consent before the withdrawal period expired Not invoked. We do not ask you to consent to losing this right, and we do not treat using the app as that consent
Goods that by their nature become inseparable from other goods after delivery Not invoked. Pairing a device to a phone separates again

The remaining exceptions in the Regulation — goods priced against financial-market movements, perishable or short-dated goods, dated travel, accommodation, catering and event services, and unsealed periodicals — describe products Omnisio does not sell. We record them here so the list reads as complete rather than selective.

If in a particular case there is doubt about whether an exception applies, we resolve it in your favour.

This table is the single source of truth for Omnisio's return policy. No other Omnisio surface — the shop, the app, a product page, packaging, an advertisement or a support reply — may state a narrower rule than this one. Where any of them already does, this section governs and the other text is wrong.

6. Ending Your Membership After the 14 Days

Separately from §5, and at any time:

6.1 The device when you end a term early

Your right to end is never conditional on the device. You can end the membership whenever you want, and nothing in this section makes that harder, slower, or more expensive. What this section does is answer a question the earlier version of these Terms left open, and answer it in one place.

The membership price buys twelve months of service and a device. The months are used up as they pass. The device is not: it was handed to you whole on the first day. So when a term is ended before it has run out, refunding the unused months while the device stays where it is would be paying you back for something you still have. You choose which way to settle it:

Two limits on that, and neither of them can be waived.

If you simply let a term run to its end and do not renew, there is nothing to settle: you paid for that term in full, and the device is yours.

None of this touches §7.4. If the device is defective, that is not an early exit and this section has nothing to say about it — your statutory rights run from the delivery date and are unaffected by whether you are still a member.

7. Device Replacement Programme

7.1 What we promise — and what the law promises you first

Your legal rights come first; this programme is added on top of them. If the device you received is defective, you have the rights set out in §7.4 — at least two years from delivery in Turkiye and the European Union, three years in Spain. That list covers every country the model reaches, not only the ones open for orders today. Those rights are yours by law, we cannot shorten them, and nothing in this section touches them.

On top of that: for as long as your membership runs, if your device stops working we replace it, and we pay the shipping both ways. This is a voluntary commitment we choose to give. While it lasts it is wider than the law requires — no fault to establish, no repair queue, a replacement rather than a repair — and it continues for as long as you are a member, including after the statutory period has run out.

7.2 What is covered, and what is not

CoveredNot covered
Electronic and structural faults arising in normal use — the device stops working, stops charging, stops reading, or comes apart Loss and theft. For these we do not replace free of charge, but we offer you a members' price for a new device
The same cover applies to every finish of the device, for electronic and structural faults Deliberate damage, and damage from use plainly outside the instructions
Shipping, both ways On a plated finish: the colour and shine of the plating. Plating wears against sweat, sunlight and daily contact. That is how plated finishes behave, and it is disclosed to you before you buy
Straps and bands supplied with the device — a clasp, pin or attachment that fails in normal use, a strap that tears or separates, silicone that splits Ordinary wear on a strap or band — fading, stretching, softening, surface scratches. A strap that has been worn every day and looks it has done what it was reasonably expected to do; that is not a fault. The line between wear and a defect is drawn in §7.4, and it is drawn there, not by a shorter period

Damage you caused is not covered — and showing that you caused it is our job, not yours. A fault arising from use contrary to the user manual falls outside this programme. But we do not get to say that and stop. For as long as the law puts the burden of proof on us, we must show that the fault came from misuse; if we cannot show it, we cannot refuse you on that ground. That period is six months from delivery for consumers in Turkiye, one year in the European Union, two years in Spain, and the whole of the guarantee period in the Russian Federation. "User error" is a conclusion we have to reach and evidence, not a box we tick.

7.3 The limit

One free replacement per 12-month period. One request can be open at a time, for up to 14 days. A replacement beyond that limit is offered at a members' price.

7.4 This programme is added to your legal rights — it does not replace them

The Device Replacement Programme is a voluntary commercial commitment we choose to give. It is given in addition to the rights the law already gives you, and it does not shorten, replace, condition or limit any of them.

In particular, and this matters most when a membership ends:

These periods are written for every country the model reaches, not only for the ones open for orders today. Selling opens country by country: whether yours is open is answered at the payment step, before an order is formed, and the European Union — Spain included — stays closed until the product registrations required there are complete. Nothing above is a claim that we sell in a given country today. When a country opens, the period stated for it is the one that applies from the first order placed there.

So when §6 and §7.1 say that replacement cover ends when the membership ends, they mean the voluntary programme ends. Nothing in these Terms ends, or could lawfully end, your statutory rights over a device you own. Any clause in these Terms that a court found to be to your detriment on this point would be void, and the rest of these Terms would continue to apply.

Guarantor for this voluntary commitment: Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ, contact details in §1.1. Duration: for as long as your membership runs. Cost to you of using it: none.

7.5 How to ask for a replacement

Open Device Replacement in the app, choose the device and tell us what happened. Every request is read by a person; nothing here is automatic, and sending a request is not by itself an approval. Keep the device you have until we come back to you, even if it will not switch on.

8. AI Features and Consent

Optional AI features require your explicit consent. Six features send data out for AI processing — Today's Insight, Food Scanner, blood test analysis, the Deep Health Report, the AI Concierge and the AI workout plan. Until version 3.4 this section named two of them. By accepting the AI Consent Screen you agree that:

If you do not consent or you revoke consent, the AI features are disabled — the rest of Omnisio continues to function normally.

9. Acceptable Use

You will NOT:

We may suspend or terminate accounts that violate these terms. Where we do, and you have paid for a term you can no longer use, §6 still governs what we owe you back.

9.1 Omnisio Community — zero tolerance for objectionable content and abusive users

Omnisio Community is optional and off until you open it. The first time you do, you are shown the community rules and asked to agree to them; you cannot use any community feature without agreeing. The Community Guidelines are part of these Terms, and where they say something more specific than this section, the Guidelines govern.

Omnisio has zero tolerance for objectionable content and for abusive users. That is a rule we enforce, not a sentiment:

You can reach us about anything on this page at support@omnisio.app, and the same address is published inside the app on the community Safety screen. There is no minimum — if something you were shown is objectionable, report it.

The community age floor is the one in §1.3: nobody under 16 may use Omnisio at all, and that includes every community feature.

10. Intellectual Property

Omnisio and all original content, features, and functionality are owned by Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ and protected by copyright, trademark, and other laws.

You retain ownership of the wellness data you generate. You grant Omnisio a worldwide, royalty-free license to process this data solely to provide the service to you.

11. What We Do and Do Not Stand Behind

11.1 The measurements are estimates

Omnisio produces estimates from consumer-grade sensors. We do not warrant that:

These are statements about the precision of a wellness estimate. They are not, and must not be read as, a disclaimer of responsibility for the device itself.

11.2 A defective device is a different matter, and we do not disclaim it

An inaccurate estimate and a defective product are two different things. We can tell you that a sleep stage may be wrong. We cannot tell you — and these Terms do not say — that we are not answerable if the device you bought is defective.

Responsibility for a defective device is governed by §7.4 and by mandatory consumer law. Any wording anywhere in these Terms that appeared to limit it does not apply. In particular, we do not push that responsibility onto the manufacturer: for free repair and for replacement, seller, producer and importer are jointly liable, and you may come to us.

11.3 Limits that do apply

To the maximum extent permitted by law:

These limits do not apply to, and nothing in these Terms limits: your statutory rights over a defective device (§7.4); refunds owed under §5 or §6; death or personal injury caused by our negligence; liability arising from our gross fault or intent; and any other liability that cannot lawfully be limited against a consumer.

12. Privacy

Your data is processed according to our Privacy Policy. By using the app you acknowledge that policy.

13. Closing Your Account

You may delete your account anytime in Settings → Data & Privacy → Delete. Deletion is immediate and irreversible: there is no waiting period, no approval step, and no recovery window. If you want a copy of your data, export it before you delete. What deletion removes and what survives it is itemised on our Data Deletion page.

Deleting your account is not the same as ending your membership and getting money back — for that, see §5 or §6. If you delete your account while a paid term is running, §6 still applies to the refund.

We may terminate or suspend accounts that violate these Terms with reasonable notice (or immediately for serious violations).

14. Changes to These Terms

We may update these Terms. Material changes will be notified via in-app banner and e-mail, and the "Effective" date above will be updated. Changes never apply retroactively to a term you have already paid for. If a change is to your detriment, you may end the membership under §6 and we refund the unused part; for consumers in Turkiye, contract terms cannot be changed to your detriment during the term.

15. Complaints, Dispute Resolution and Governing Law

15.1 Come to us first

Write to support@omnisio.app for anything about your membership, your device or a refund, or to legal@omnisio.app for a formal complaint. Most things are faster to fix this way, and doing so never costs you a right or a deadline.

15.2 If you are a consumer in Turkiye

15.3 If you are a consumer elsewhere

You keep the protection of the mandatory consumer law of the country where you habitually live, and you may use the alternative dispute resolution bodies available there. Nothing in these Terms takes that away.

15.4 Governing law

These Terms are governed by the laws of the Republic of Turkiye, and the courts of Istanbul, Turkiye have jurisdiction — except where mandatory consumer protection law in the country where you live gives you a different forum or different rights, in which case those apply and prevail over this section.

15.5 Language

These Terms and the Privacy Policy are published in English, Turkish, Russian and Spanish, with the same meaning and the same section numbering in each. For consumers in Turkiye, the Turkish text is the binding one. For everyone else the English text governs. If a translation is ever less favourable to you than the version that governs, the more favourable reading applies. The same rule applies to both documents; neither of them declares its own translations non-binding.

16. Contact

Annex — Model Withdrawal Form

Fill this in and send it only if you wish to withdraw from the contract. You do not have to use this form — any clear statement will do (§5.2).

To: Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ, Esentepe Mah. Kore Şehitleri Cad. Yonca Apt. No:1-3 Daire 6, 34394 Şişli/İstanbul/Türkiye · legal@omnisio.app

I hereby give notice that I withdraw from my contract for the sale of the following goods / the supply of the following service:

— Date of order or date of delivery: ______________________

— Goods or service concerned: ______________________

— Price of the goods or service: ______________________

— Consumer's name and surname: ______________________

— Consumer's address: ______________________

— Consumer's signature (only if sent on paper): ______________________

— Date: ______________________

Last updated: 7 September 2026 · Version: 3.7