Pre-Contractual Information Form
Why this is a separate document. The Turkish Distance Contracts Regulation treats informing the consumer, in full and before they are bound, as an obligation of its own. That obligation is not discharged by the contract itself: the contract is the text you are bound by, this form is the text you must be able to read before being bound. So they are two pages, and both are shown separately at the order step.
This form is an integral part of the Distance Sales Contract and is read with it. If anything here conflicts with your order summary, the information shown to you in the order summary immediately before you come under an obligation to pay prevails — unless the order summary gives you a narrower right, in which case this form prevails.
1. Essential Characteristics of the Goods and Services
An Omnisio membership is a single product made of three parts, sold together and not purchasable separately:
- the Omnisio app for iPhone — sleep and its stages, recovery, strain, HRV, resting heart rate, blood oxygen, temperature, Bio-Age, running, the exercise library, cycle, pregnancy and postpartum, journal, community and export;
- an Omnisio Band wearable device, its charger and one strap, included in the membership — not sold separately and not priced separately;
- the Device Replacement Programme, for as long as the membership runs.
Every membership order ships a device — without exception. Whether you buy on omnisio.app or inside the iPhone app, the order always includes the delivery of a physical device. A membership order carrying no device is not accepted: there is no device-less membership, no device-less upgrade and no device-less extra seat on sale. For you that means everything you buy is a delivery of goods and your fourteen-day withdrawal period starts on the day you receive the device (§8).
Core and Horizon differ in four things, none of which is your data: Horizon adds the Bio-Age trajectory over time, lab report reading, the Deep Health Report, and a two-year analysis window instead of one. Everything else is in Core.
What it needs to work. Omnisio only runs on iPhone; there is no Android version. You need an iPhone running iOS 15.1 or later, Bluetooth to pair the device and an internet connection. Without those the membership is no use to you. We say this before you buy, not after.
Omnisio is NOT a medical device. It is a consumer wellness product for general lifestyle use; it is not intended to diagnose, treat, cure or prevent any disease. The readings are estimates derived from consumer-grade sensors.
Straps, charging parts and accessories are sold on their own and contain no device. The quantity and variant (size, colour) of each item you order are shown in the order summary.
2. Identity of the Seller
- Trade name: Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ
- Tax number: 6430768526
- Trade registry number: 386006-5
- MERSİS number: 0643076852600001
- Registered address: Esentepe Mah. Kore Şehitleri Cad. Yonca Apt. No:1-3 Daire 6, 34394 Şişli/İstanbul/Türkiye
- Website: omnisio.app
No intermediary acts in the seller's name or on its account. You order directly from the seller; there is no marketplace or intermediary service provider in between.
3. How to Reach Us Quickly
- Telephone: +90 532 666 00 77 — charged at your normal rate; no premium-rate line is used
- Email: support@omnisio.app
- Post: the registered address in §2
4. Where to Send Complaints
Use support@omnisio.app for complaints, and legal@omnisio.app for legal notices and withdrawal notices. There is no separate complaints address, no separate form and no hard-to-reach channel; the addresses above are enough. Coming to us first is not a precondition for applying to the Consumer Arbitration Committee or the Consumer Court (§13).
5. Total Price Including All Taxes
| Membership | Term | Reference price |
|---|---|---|
| Omnisio Core | Annual only | 239 USD per year |
| Omnisio Horizon | Annual only | 299 USD per year |
- These prices include the device and all taxes. There is no free tier, no free plan and no monthly option.
- The first term is 13 months: one month free, then twelve.
- The delivery charge inside Türkiye depends on the package. With an Omnisio Horizon membership the delivery charge is borne by the seller and no separate shipping fee is taken from you. With an Omnisio Core membership and every other order (straps, charging parts, accessories) the delivery charge is borne by the buyer and is TRY 100, shown as its own line in the order summary. We never charge an amount you did not see in the order summary. No tariff is published today for destinations outside Türkiye.
- Customs and import duty are not yours to pay — your order ships from a warehouse in your own country. The detail is in Delivery and Returns.
- In Türkiye you are charged in Turkish lira. The lira amount shown in the order summary, inclusive of all taxes, immediately before you come under an obligation to pay, is the price of your contract. We do not charge more than the figure you were shown.
Prices for future terms may change. We tell you at least 30 days before such a change takes effect, by in-app notice and email, and the change never applies to a term you have already paid for.
Renewal price and trial — when, and how much.
- Your membership does not extend by itself. We ask you before the term ends; if you do not give renewal approval, the membership ends with the term and nothing is charged to the card on file. If you do approve, the membership price above is charged on the day the term ends, and the amount and date are e-mailed to you before the charge (Distance Sales Contract §5.1).
- A trial membership charges no membership price when you order. Your card is only stored at the payment institution; no amount is held on it. If the device has not reached us complete by the end of the trial, the membership price is charged to the card on file. The full rules are in Distance Sales Contract §5.2. On a trial order both the outbound and the return carriage are at the Seller's cost.
6. Cost of the Means of Distance Communication
No charge above the normal tariff is made for the means of communication used to form the contract. Your internet connection or phone call costs whatever your own operator's ordinary tariff is; we take no share of it.
7. Payment, Delivery and Performance
7.1 Payment
- The annual membership price is charged once, in advance, at the time of the order — except on a trial membership, where nothing is charged when you order.
- Card details are entered inside the payment institution's own secure environment; they are not passed to Omnisio and not stored by Omnisio.
- No option creating an additional payment obligation is pre-selected without your express consent; if such a charge is nonetheless taken it is refunded immediately.
- Buying inside the app is the same contract. If you buy the membership inside the iPhone app, we take the payment through the same payment institution; Apple is not a party. For memberships bought by in-app purchase through the App Store before 4 September 2026, Apple handles billing and refunds; if Apple's refund process does not return your money, we refund you directly.
- Your card may be stored at the payment institution. Your card number is not passed to Omnisio and not stored by Omnisio; what reaches us is only a reference standing for the card. That your card will be stored is shown in the order summary before you come under an obligation to pay, and you can have the stored card deleted at any time by writing to support@omnisio.app.
- There is no cash on delivery. Payment is taken only at the payment step, through the payment institution; the courier collects nothing from you and you are never asked to pay the courier.
7.2 Delivery
- Sent to the address in the order summary, within the period stated there and in any event no later than thirty days.
- The risk of loss and damage in transit stays with the seller until the goods are actually handed to you.
- Domestic orders are handed to the carrier within two business days of the payment being confirmed. That is a promise about handing the goods to the carrier; it does not cover the time the carrier then spends in transit.
- The transit time is not published yet — the two business days above are a dispatch promise, not a delivery time. The carrier agreement is not signed, so we give no number of days in transit: we would rather leave the question open than name a day we might miss. The thirty-day ceiling above applies in every case and is a statutory limit, not an estimate. The detail, and the list of what we do not know today, is in Delivery and Returns.
7.3 How complaints are resolved
We answer complaints in writing. Where goods are said to be faulty, you choose which of the statutory remedies in Distance Sales Contract §9 to use; we do not choose for you. If a dispute is not resolved, the bodies you can apply to are in §13.
8. Right of Withdrawal: Conditions, Period, Procedure and Return Carrier
- Period: 14 days, without giving a reason and without penalty. It starts the day you or a third party you named take delivery of the device, and it may also be used between the formation of the contract and delivery.
- Procedure: tell us before the period expires, in writing or on a durable medium — an email is enough. No particular form of words is required; the model withdrawal form is in the annex to the Distance Sales Contract and using it is optional. We confirm receipt without delay.
- Time to send the goods back: 14 days from the date you sent the withdrawal notice. That period does not run if we offer to collect the goods.
- The refund: all payments received including delivery costs, within 14 days, in one payment, by a means appropriate to the one you paid with and at no cost to you.
The return carrier and the return cost — where this stands today.
- We do not yet name a return carrier in the pre-contractual information, because the carrier agreement is not signed. We are not writing an invented carrier name.
- Under the amendment to the Distance Contracts Regulation of 24 May 2025, in force from 1 January 2026, where no carrier has been named in the pre-contractual information no return cost may be charged to the consumer at all. We do not charge it and we do not deduct it from your refund.
- When your withdrawal notice reaches us we arrange the return and pay for it. If the carrier we name has no branch where you are, we arrange collection from you at no additional cost.
- When the carrier agreement is signed, the carrier's name goes into this section. Who bears the cost does not change — either way it is us.
Having used the goods does not block the return. You may open the box, wear the device, pair it and sync it; you are not liable for changes or deterioration arising from handling consistent with the goods' nature, characteristics and instructions.
Withdrawal, faulty goods and a voluntary exchange are three separate cases, with three separate shipping rules.
- Right of withdrawal (14 days, no reason): a statutory right; the return shipping is entirely the seller's. It is not negotiable and cannot be deducted from your refund.
- Faulty goods (at least 2 years from delivery): a statutory right; the entire cost, both directions, is the seller's.
- Voluntary exchange (a change of size, colour or mind): not a statutory right, a commercial courtesy the seller offers of its own accord. The shipping is split: sending the new item to you is the seller's, sending the item being exchanged back is the buyer's.
While you are inside the withdrawal period, using the right of withdrawal is always better for you; a voluntary exchange may never be placed in front of it or offered in its place. Detail: Distance Sales Contract §7.6.
9. Where to Send a Withdrawal Notice
- Email: legal@omnisio.app or support@omnisio.app
- Post: Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ, Esentepe Mah. Kore Şehitleri Cad. Yonca Apt. No:1-3 Daire 6, 34394 Şişli/İstanbul/Türkiye
- Fax: not used. You do not need to find a fax machine to withdraw; the email addresses above are a durable medium and are sufficient.
10. Cases Where the Right of Withdrawal Cannot Be Used
For the Omnisio membership and device there is no case in which the right of withdrawal cannot be used. The Regulation gives sellers a list of exceptions; we rely on none of them. Which exception is not being relied on, and why, is set out one by one in the table at Terms §5.7.
The exception that kept mobile phones, smartwatches, tablets and computers outside the right of withdrawal was repealed on 1 January 2026. There is a right of withdrawal for the Omnisio Band.
The one exception is sealed hygiene items. If you order an item whose return is unsuitable on health or hygiene grounds once its packaging, tape, seal or wrapping is opened, the right of withdrawal for that line ends the moment you break the seal. Where such an item is in your basket you are asked to acknowledge this separately at the order step, and no order is formed without that acknowledgement. The membership and the device are not in that category.
11. Deposits and Financial Guarantees
We take no deposit, security payment or financial guarantee. No amount is blocked on your card. The only amount you pay is the one shown in the order summary.
12. Digital Content: Technical Protection and Compatibility
- Technical protection measures: the paid features of the app are unlocked by a valid membership entitlement attached to your account. When the membership ends those features close. Apart from the app distribution platform's own copy protection, no technical protection measure is applied.
- What hardware and software it works with: the Omnisio app runs only on iPhone, on iOS 15.1 or later. Pairing the device needs Bluetooth; syncing needs an internet connection. There is no Android, iPad or desktop version.
- Your data is yours. You can export all of it at any time, membership or not. What ends with the membership is the paid features and the replacement cover, not your history.
13. Where to Take a Dispute
You do not have to go to mediation first. For disputes arising from this contract you may apply directly to the Consumer Arbitration Committee or the Consumer Court before applying to a mediator.
| Value in dispute (2026) | Where to apply |
|---|---|
| Below TRY 186,000 | Provincial or District Consumer Arbitration Committee — where you live or where the transaction took place |
| TRY 186,000 and above | Consumer Court — where you live or where the transaction took place |
The threshold is reset every year. The figure for 2026 is TRY 186,000 (Communiqué published in Official Gazette no. 33116 of 23 December 2025, applicable from 1 January 2026). Applying to the committee is free of charge and can be done through e-Devlet using the Consumer Information System (TÜBİS).
14. When You Received This Form
This form is shown to you at the payment step before you place your order, and you are asked to confirm that you have read it. Without that confirmation no order is formed. After the order it is emailed to you together with the Distance Sales Contract and your order summary, and we send it again on request to support@omnisio.app.
The content of this form is an integral part of the distance contract and may not be changed unless the parties expressly agree otherwise. If the text changes, the change applies only to orders placed after it.