Distance Sales Contract

Version 2.1 · Effective 5 September 2026 · Renewal now matches Terms §4.3: automatic outside Türkiye, explicit approval inside Türkiye · Replaces version 2.0 of 4 September 2026

1. The Parties

1.1 The seller

• Trade name: Oney Finansal Danışmanlık Turizm ve Dış Ticaret AŞ ("the Seller", "Omnisio", "we")
• Address: Esentepe Mah. Kore Şehitleri Cad. Yonca Apt. No:1-3 Daire 6, 34394 Şişli/İstanbul/Türkiye
• Tax number: 6430768526
• Trade registry number: 386006-5
• MERSİS number: 0643076852600001
• Telephone: +90 532 666 00 77 — charged at your normal rate; no premium-rate line is used
• Email: support@omnisio.app
• Withdrawal and legal notices: legal@omnisio.app or the postal address above

1.2 The buyer

The buyer is the consumer who places the order. Your name, delivery and billing address, telephone number and email address are entered by you when ordering and appear in the order summary and the order email. We do not print them on this page, because this page looks the same to everyone. What we do with those details is set out in the Privacy Policy and the KVKK notice.

2. Subject of the Contract

This contract governs the rights and obligations of the parties in respect of the sale and delivery of the goods and services in an order placed electronically through omnisio.app. It is subject to Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.

The Terms of Service apply alongside this contract: what the membership contains, the device replacement programme, your account and use of the app are governed there. Where the two texts conflict, the provision more favourable to the consumer applies. On withdrawal and returns the single source is the table in Terms §5.7; no Omnisio surface, this contract included, may state a narrower rule.

3. Essential Characteristics, Quantity and Price

3.1 What you are buying

An Omnisio membership is a single product made of three parts, sold together and not purchasable separately:

• the Omnisio app for iPhone;
• an Omnisio wearable device (Band) included in the membership — not a bundle, not an add-on, not an accessory sold beside it; and
• the Device Replacement Programme, which runs for as long as the membership does (Terms §7).

Omnisio only works on iPhone. There is no Android version. You need an iPhone running iOS 15.1 or later, Bluetooth to pair the device, and an internet connection. Without those the membership is no use to you.

Straps, charging parts and accessories are sold on their own and contain no device. When you order one of those, the general provisions on the sale of goods apply rather than the device-specific ones.

3.2 Quantity, price and taxes

These prices include the device and all taxes. There is no free tier, no free plan and no monthly option. The first term runs 13 months: one month free, then twelve.

Consumers in Türkiye are charged in Turkish lira. The lira amount shown to you in the order summary, inclusive of all taxes, immediately before you come under an obligation to pay, is the price of your contract. We do not charge more than the figure you were shown, and what we refund under §7 is that amount, not a dollar amount.

The quantity of each item ordered, its unit and total price, any delivery charge and any discount are itemised in the order summary.

4. Pre-contractual Information

Before you place your order, all the information required by the Distance Contracts Regulation is given to you in the Pre-Contractual Information Form. At the order step you confirm that you have read that form and this contract; without that confirmation no order is formed.

That the order creates an obligation to pay is stated plainly at the payment step and on the order button. No option that creates an additional payment obligation is ever pre-selected without your express consent; if such a charge is nonetheless taken, we refund it immediately.

This contract and the Pre-Contractual Information Form are emailed to you after your order and kept reachable from the order page of your account.

5. Payment

• One payment, in advance. The annual membership price is charged once at the time of the order — except on a trial membership, where nothing is charged when you order (§5.2). Instalments, where your bank offers them, are shown at the payment step; if an option carries an instalment surcharge, its cost is shown separately and before payment.
• We never see your card. Card details are entered inside the payment institution's own secure environment; they are not passed to Omnisio and not stored by Omnisio.
• Whether a payment succeeded is decided by the payment institution and our server, never by the order page. Your order is prepared once payment is confirmed.
• Buying inside the app is the same contract. If you buy the membership inside the iPhone app, we take the payment, under the terms on this page and through the same payment institution; the seller is still the company in §1.1. Apple is not a party to an in-app purchase: Apple does not bill you, Apple does not handle the refund, and the membership does not appear in Apple's subscription settings.
• Memberships bought through the App Store before 4 September 2026. For memberships bought by in-app purchase before that date, Apple handles billing and refunds and Apple's terms apply to those memberships. That does not remove the rights mandatory consumer law gives you against us: if Apple's refund process does not return your money, we refund you directly.

5.1 Card on file and renewal of the membership

At the payment step your card may be stored inside the payment institution's own environment for later charges. What reaches us is not the card number but a reference standing for it. Your card number is never passed to Omnisio and never stored by Omnisio. That your card will be stored is shown plainly in the order summary before you commit to payment.

If you do give renewal approval, the membership price in §3.2 is charged to the card on file on the day the current term ends. The amount and the date are sent to you by e-mail before the charge; if the price has changed, the change is notified at least thirty days in advance (Terms §4.4).

Outside Türkiye, the membership renews automatically from the card on file — and where the mandatory consumer law of your own country sets a more protective rule, that rule applies instead of what follows:

• When: the membership renews on the day the current term ends. Your first renewal date is 13 months after purchase; each later one is 12 months after the last.
• How much: the price in §3.2, or as changed under Terms §4.4. The amount and the date are e-mailed to you before the charge.
• When it is taken: within the 24 hours before the current term ends, from the card stored at the payment institution.
• How to stop it: tell us at least 24 hours before the term ends — where you joined (in the app, or in your account on omnisio.app) or by e-mail to support@omnisio.app. Cancelling stops the next charge; it does not end the term you have already paid for — for that, see Terms §6.

You can have the stored card deleted at any time — writing to support@omnisio.app is enough; we delete the record held at the payment institution when your request reaches us. Deleting the card does not end your membership; it only prevents a future charge. Ending the membership is dealt with in Terms §6, and cancelling is never harder than joining: if you joined in the app you can cancel in the app, if you joined on the site you can cancel on the site, and an e-mail is always enough.

5.2 Trial membership — the device ships, the card is stored

Where a trial membership is offered, your order summary marks the line plainly as “Trial” and these rules apply:

• The device ships. A trial is also a delivery of goods; there is no trial without a device. On a trial order both the outbound and the return carriage are at the Seller's cost.
• No membership price is charged when you order. Your card is only stored as described in §5.1; no amount is held on your card and no deposit, security or guarantee is taken.
• The trial runs for one month, starting on the day you or a third party you named receive the device.
• If you do not want to continue, tell us before the month is up and send back the device, the charging part and the strap complete. We name the return carrier and we pay for it; nothing is charged to you.
• If the device has not reached us by the end of the month, the membership price in §3.2 is charged to the card on file and your membership starts on that date. A notice stating the amount and the date is e-mailed to you before the charge.
• If the device reaches us damaged beyond ordinary trial use, we tell you in writing what is being charged and why. That amount can never exceed the membership price, and you are never bound by a figure you were not shown first.

6. Delivery

The device and any other items are sent to the address in your order summary, within the period stated there and in any event no later than thirty days from the date your order reaches us. Delivery may be made to a third party you name; where nobody is present, a second delivery attempt following the carrier's card is included in that period.

If we miss that period you may terminate the contract. We then refund all payments received, including any delivery costs, within fourteen days of your termination notice reaching us — with statutory interest where the law requires it.

The risk of loss and damage in transit is ours. It stays with us until the device is actually handed to you or to the third party you named; it does not pass to us the moment we hand it to a carrier.

The delivery charge, which countries we ship to, who bears customs and import duty, and which facts we cannot give you today are set out in Delivery and Returns. That page is an integral part of this contract.

6.1 The delivery charge, dispatch and how you pay

Domestic orders are handed to the carrier within two business days of the payment being confirmed. That is a promise about handing the goods over to the carrier; it does not cover the time the carrier then spends in transit. The thirty-day statutory ceiling above applies in every case.

That amount is for delivery inside Türkiye. We are not publishing a shipping tariff for destinations outside Türkiye today; when one is set it goes into this section and into Delivery and Returns. We never charge an amount you did not see in the order summary.

This section governs only sending the order to you. Return shipping on withdrawal is in §7.3, the cost of a faulty item is in §9, and a voluntary exchange is in §7.6. They are three separate rules and none of them substitutes for another.

7. Right of Withdrawal — 14 Days

7.1 The period and when it starts

You may withdraw from this contract within fourteen days, without giving a reason and without paying any penalty. The period cannot be shortened by contract; a clause that shortens it is void.

Because the membership includes a device, the withdrawal rules for the sale of goods apply to the whole contract:

• the period starts the day you or a third party you named take delivery of the device — not the day you paid, and not the day you first opened the app;
• you may also withdraw between the formation of the contract and delivery;
• where one order is delivered as several separate items, the period starts on the day the last item is received.

If you were not properly informed of the right of withdrawal you are not bound by the fourteen days: the period then ends one year after the date the fourteen days would have expired. If we give proper information within that year, the fourteen days start from the day that information is given.

7.2 How to use it

Tell us before the period expires, in writing or on a durable medium. Any of these is enough:

• an email to legal@omnisio.app or support@omnisio.app;
• the model withdrawal form at the end of this page — you may use it, you do not have to;
• a letter to the postal address in §1.1.

A clear statement of your decision is enough; no particular form of words is required. We confirm receipt of your withdrawal notice without delay.

7.3 Sending the goods back — the cost is not yours

Send the device back within fourteen days of the date you sent us your withdrawal notice. That period does not run if we offer to collect the goods ourselves.

7.4 Having used the device does not block the return

You may open the box, wear the device, pair it and sync it. You are not liable for changes or deterioration arising from handling the goods in a way consistent with their nature, characteristics and instructions during the withdrawal period. We have no "opened box, no return" rule, and we do not treat the device as a good that is unsuitable for return on health or hygiene grounds.

The only thing we can expect is that the goods have not been damaged beyond ordinary trial use — the care you would take trying it in a shop.

7.5 The refund

• We refund all payments received, including any delivery costs.
• Within fourteen days: from the day your withdrawal notice reaches us if we offered to collect the goods; from the day you hand the goods to the carrier we named if you send them — or from the day the goods reach us if you use a different carrier.
• In one payment, by a means appropriate to the one you paid with, and at no cost or obligation to you. If you paid by card the refund goes back to the card; how long your bank takes to show it is not in our hands and is not part of the fourteen days above.

If you withdraw, any ancillary contract attached to this one ends automatically and you pay no cost, compensation or penalty for that.

7.6 Withdrawal, faulty goods and a voluntary exchange — three separate cases, three separate shipping rules

These three do not substitute for one another and must not be blurred together. You choose which one you are in; we do not choose for you.

A voluntary exchange is also separate from the Device Replacement Programme in Terms §7: that programme is for a device that stops working, and there the shipping both ways is entirely the seller's.

8. Cases Where the Right of Withdrawal Does Not Apply

The Distance Contracts Regulation lists cases in which a consumer may not withdraw. A seller of a hands-on, wrist-worn device could have reached for several of them. For the Omnisio membership we rely on none of them. Which exception is not being relied on, and why, is set out one by one in the table at Terms §5.7, which is the single source of our returns policy.

The one exception is sealed hygiene items. If you order an item whose return is unsuitable on health or hygiene grounds once its packaging, tape, seal or wrapping is opened, the right of withdrawal for that line ends the moment you break the seal. You are asked to acknowledge this separately at the order step, and only when such an item is actually in your basket. The membership and the device are not in that category.

9. Faulty Goods and Your Statutory Rights

Your statutory rights in the device are independent of this contract and of the membership. Under Law no. 6502 liability for defective goods runs for at least two years from delivery and cannot be shortened by contract. Within that period you may choose to rescind the contract, ask for a price reduction, ask for free repair or ask for replacement with a non-defective equivalent. Seller, producer and importer are jointly and severally liable.

Where the goods are faulty, no shipping cost is yours. Sending the item to us, its inspection, its free repair or its replacement with a non-defective equivalent, and sending it back to you — the seller bears the entire cost, both directions. We do not ask you for it under any heading and we do not deduct it from a refund. A faulty item is not an "exchange": the voluntary-exchange rule in §7.6 does not apply here.

The Device Replacement Programme we run during the membership does not replace those rights; it is a commercial promise on top of them and it ends when the membership ends. Your statutory rights do not.

10. Default and Impossibility

If it turns out the ordered product cannot be supplied, we tell you in writing or on a durable medium within three days of learning it, and refund all payments received, including any delivery costs, within fourteen days at the latest of that notice. We do not send a substitute and we do not keep you waiting unless you ask us to.

If the payment is not completed by the payment institution or your bank, no contract is formed and nothing is shipped. We charge you nothing in that case.

If a payment is found to have been made with a card used without its holder's consent and the amount is charged back to the bank for that reason, we ask you to return the goods to us. That reflects the invalidity of the payment, not any limitation of the cardholder's rights.

11. Your Personal Data

What personal data this order involves, why and on what legal basis it is processed, who it is shared with and how long it is kept are set out in the Privacy Policy and the KVKK notice. You can ask for deletion through the Data Deletion page.

Invoices and the order records behind them are kept for the period required by tax and commercial law; that is the statutory limit of the right to erasure and it is explained with numbers in Privacy Policy §18.

12. Complaints, Dispute Resolution and Competent Bodies

12.1 Write to us first

Send complaints to support@omnisio.app; legal notices go to legal@omnisio.app. Contacting us is not a precondition for exercising any right and does not close the routes below.

12.2 Consumer Arbitration Committee and Consumer Court

Disputes arising from this contract are heard, according to the value in dispute, by:

This threshold is reset every year. The figure for 2026 is TRY 186,000 (Communiqué published in Official Gazette no. 33116 of 23 December 2025, applicable from 1 January 2026). When it changes this page is updated; the page not having been updated does not change the threshold in force.

You do not have to go to mediation first. You may apply to the Consumer Arbitration Committee or the Consumer Court before applying to a mediator. Applying to the committee is free of charge and can be done through e-Devlet using the Consumer Information System (TÜBİS).

Nothing in this section limits any right of action or application you have as a consumer.

12.3 Governing law

Turkish law applies to this contract. For consumers habitually resident outside Türkiye, the protection given by the mandatory consumer rules of their own country is reserved; this contract does not reduce it.

13. Entry into Force, Duration and Retention

This contract is formed when you place your order and your payment is confirmed, and ends when the parties have performed their obligations under it. The duration and renewal of your membership are governed by Terms §4.3.

A copy of the contract is emailed to you with the order summary and kept with your order record. We send it again on request to support@omnisio.app.

If the text of this page changes, the change applies only to orders placed after it. Contract terms may not be changed to the consumer's detriment during the term of the contract.

Annex — Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract. You do not have to use it; a clear statement of your decision is enough (§7.2).

Last updated: 5 September 2026 · Version: 2.1